Privacy Policy

This policy explains what information HomeLink collects, how it's used, and how it's protected. HomeLink is committed to handling personal data responsibly and in line with the Nigeria Data Protection Act (NDPA) 2023.

Information we collect

Depending on how you use HomeLink, we may collect:

• Full name, phone number, and email address
• For landlords and agents: identification documents and property ownership or authorization documents, submitted for verification
• Property details submitted by providers (location, price, amenities, photos)
• Interest request details submitted by seekers (preferred contact method, inspection timing, questions about a property)
• Account activity, such as saved properties and reviews

How we use your information

We use the information collected to:

• Verify provider identity and property ownership before a listing goes live
• Connect seekers and providers through HomeLink's coordination process
• Send account, verification, and request-status notifications
• Maintain the security and integrity of the platform
• Improve HomeLink's features based on how the platform is used

How we share information

HomeLink acts as an intermediary between seekers and providers. A provider's private contact details are not shared with a seeker simply because they viewed a listing, HomeLink coordinates communication directly. Verification documents are visible only to HomeLink's admin team and are never made public.

HomeLink does not sell personal information to third parties. Data may be processed by trusted service providers who help operate the platform (such as our hosting, email, and error-monitoring infrastructure providers), under agreements that require them to protect it.

Data security

Access to personal data, including verification documents, is restricted through account-level security controls. Documents are stored in access-controlled storage, not publicly accessible.

Data retention

We retain personal information for as long as your account is active or as needed to provide HomeLink's services. You may request deletion of your account and associated data by contacting us.

Your rights

Under the NDPA, you have the right to:

• Access the personal data HomeLink holds about you
• Request correction of inaccurate information
• Request deletion of your data, subject to legal or operational requirements
• Withdraw consent for optional data processing

To exercise any of these rights, contact us at the address below.

Changes to this policy

HomeLink may update this policy as the platform evolves. Material changes will be reflected here with an updated date.

Contact us

Questions about this policy or your data can be sent to support@homelink.living.